Refund Policy

Every record is engraved to order from words you write, so it cannot be restocked or sold to anyone else. That is the reason this policy is more generous than a returns policy, not less: we would rather carry the cost than ask you to post back an object with your dog’s name cut into it.

Before it is made

Nothing is engraved until you approve the proof we email you. Up to that point you can change any detail as many times as you like at no cost, and you can cancel for a full refund by replying to that email.

If it does not look like them

We make it again. If the second attempt still is not right, we refund you in full and the portrait file is yours to keep.

Thirty days after it arrives

For any reason at all — including that it simply is not right — we refund you in full. You do not need to send it back. Email us within thirty days of delivery and we will start the refund the same day we read your message.

Damaged or lost on the way

We cut a new one and send it at no charge. Tell us within thirty days of the expected delivery date.

Year plates and foster records

Sold on the same terms as the record itself.

How refunds are paid

Back to the payment method you used. How quickly it appears is your bank’s business rather than ours — usually within a week of us issuing it.

How to start one

Email support@furhygge.com with your record number. There is no form to fill in and no return authorisation to request.